1. Who we are
NexAxe (“we”, “us”, “our”) provides digital services including website design, e-commerce development, branding, automation and related consulting. This website is operated by NexAxe.
For privacy-related questions, contact us at hello@nexaxe.com, via WhatsApp, or through our contact page.
2. Information we collect
We may collect the following types of information:
- Contact details: name, email address, phone number, company name and messages you send through our contact or order forms.
- Project information: service requirements, budget range, website URLs and other details you voluntarily provide.
- Technical data: IP address, browser type, device information, approximate location (used to show relevant pricing), and pages visited on our site.
- Communications: messages sent via email, WhatsApp, Telegram or other channels when you contact us.
3. How we use your information
We use personal information to:
- Respond to enquiries and provide quotes
- Process package orders and deliver contracted services
- Send project updates, invoices and support messages
- Improve our website, services and customer experience
- Comply with legal obligations and prevent misuse of our services
We do not sell your personal data to third parties.
4. Form submissions and third-party services
When you submit our contact or order forms, data is processed through Formspree, a third-party form handling service. Formspree stores and forwards submissions to us by email. Their handling of data is governed by their own privacy policy.
Our website may use third-party services for:
- Form processing (Formspree)
- Website hosting and content delivery
- Approximate region detection for pricing display
- Fonts (Google Fonts)
- Analytics and session insights (Microsoft Clarity)
These providers may process limited technical data necessary to deliver their services.
5. Cookies and similar technologies
Our website uses Microsoft Clarity to understand how visitors use our pages (for example clicks, scrolling and session recordings). This helps us improve the website experience. Clarity may use cookies or similar technologies for this purpose.
We may also use cookies or local storage for essential functionality, such as remembering display preferences or improving performance. We do not use advertising trackers to sell your data.
You can control cookies through your browser settings. Disabling cookies may affect some site features.
6. How long we keep information
We retain enquiry and project records for as long as needed to provide services, manage ongoing relationships, resolve disputes and meet legal or accounting requirements. When data is no longer required, we delete or anonymise it where practical.
7. Data security
We take reasonable steps to protect personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure. Please avoid sending highly sensitive information through unsecured channels.
8. Your rights
Depending on applicable law, you may have the right to:
- Request access to personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data, subject to legal and contractual limits
- Withdraw consent for marketing communications
To exercise these rights, email hello@nexaxe.com.
9. International users
NexAxe is based in Sri Lanka and serves clients locally and internationally. If you access our website from outside Sri Lanka, your information may be processed in Sri Lanka or by service providers in other countries where our tools are hosted.
10. Children’s privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, please contact us and we will remove it.
11. Links to other websites
Our site may link to external websites such as client portfolios or social media profiles. We are not responsible for the privacy practices of those third-party sites.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when revisions are made. Continued use of our website after changes means you accept the updated policy.
13. Contact
Questions about this Privacy Policy? Contact NexAxe:
- Email: hello@nexaxe.com
- Phone / WhatsApp: 071 3 080 024
- Telegram: Message us on Telegram
See also our Terms & Conditions.